Class. Sums up the whole experience with Real Flame Geelong. From the initial visit in their store, through the quoting process with Mel, and the installation, the team at Real Flame were nothing less than utterly professional. No fuss and no hurdle Stuart and the installation team could not overcome. The install team arrived when they said they would, installed the heater, cleaned up and left. No fuss. The heater is beautiful and the heat it provides is much more comfortable than the ducted heating in place.
I have no hesitation in recommending this business. A class act.
Steve Collier 6/11/2020
Excellent service both before and during installation. Lovely people who took great care and pride in their work. Highly recommended.
Margot Milne 4/30/2020
The guys and girls at real flame Geelong did a fantastic job from start to finish and would highly recommend them.
Robert West 4/17/2020
Having been to several other heater stores in Geelong, I can't believe we almost missed going to Real Flame in Gordan Ave in Geelong! Melissa was extremely knowledgeable, friendly, professional and helpful and nothing was too much for her in helping us. When the new unit was installed, the same could be said for Stuart, Rowan and Stuart's daughter. They were extremely efficient and professional in every way and they were tidy and paid a lot of attention to detail. We had a rectangular shaped gas log (stones) installed by cutting through the wall so that the finished product looks very modern and minimalist. So far there have been several cooler nights to have the new heater on! It is perfect! Thankyou so much to your team Stuart. It has been an absolute pleasure to have had your business.
Alex Aitchison 11/30/2019
Over a period of 3 months we had a wood burning heater, a new 5 oven AGA stove and a range hood installed by Real Flame. The installations were carried out by Stuart and his associates and we were impressed by the quality of their work. Very professional, very friendly and exceptional attention to detail. As these installations were in an existing house, a lot of thought and effort was required to make sure the units fitted in aesthetically. The results were excellent. Many thanks to Real Flame for their great friendly service.
Winsome Vernieux 11/12/2019
We recently installed a gas fireplace using Real Flame Geelong. Stuart and his team from Real Flame Geelong were fantastic. Their level of service and professionalism were outstanding and the careful attention to detail was exceptional. They were able to complete the project within the time frame we had specified and they were able to do all the necessary ancillary electrical, plumbing and structural work in-house as they progressed through the stages of the installation. We are very happy with our new fireplace and would have no hesitation in recommending the team to anyone considering installing a fireplace.
Helen O'Brien 7/17/2019
There is simply no contest - the only stylish fires on the market and they actually work as heaters - well the Element 1200 does anyway.
Chris McCormack 3/22/2018
Exceptional personalised customer service from Eddie and the team and competitive pricing. Couldn’t have been more helpful!
Louise Cooke 11/16/2017
Very happy with the whole outcome. Great service and finished on time very efficiently. Will be able to upload a photo once we have finished the painting
Maxine McKendrick 9/12/2017
I have always wanted a gas log fire and opted for an open gas log fire from real flame Geelong. I love it! quality products, advice and service all the way. Very happy indeed
Lily Davis 7/11/2017
Very very happy with our gas log fire. Eddie and Stuart customer service was exceptional. Eddie was determined to make it work for us as our chimney had been removed when the extension had been put on. Eddie said it can and Stuart did. Thank you so much
Jo Torney 6/28/2017
Friendly & professional service for sales and installation for a new gas log fire unit. Nothing was a problem to custom fit to an existing fireplace, a warm house again! Happy customer Belmont
Joe Crosbie 6/09/2017
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